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Golder Associates Desktop Support Analyst in LAS CONDES, Chile

At Golder, we thrive onchallenges .

Golder is not just a place to work, it is a promise of a living, dynamic environment where people collaborate, innovate, build enduring relationships, excel, and grow professionally in a strong culture of ownership.

The purpose of the Desktop Support Analyst is to support the “end-user computing” environment.

Working in the Global Desktop Support team, the Desktop Support Analyst will provide user-facing desktop support, computer provisioning and deployment services, and focus on offering excellent customer service, in particular for remote locations where there is no on-site IT support.

Key Responsibilities

  1. Conduct the installation,configuration and deployment of Windows end-user operating systems – currentlyWindows 10;

  2. Perform PC hardware installationand troubleshooting;

  3. As part of the deployment task,conduct full user-state migration;

  4. Provide applicationinstallation and support;

  5. Resolve support issues that areassigned to desktop support from the Golder Global Helpdesk and;

  6. Adhere to published SLAs toensure all tickets are resolved in a timely manner

  7. Many Golder locations do nothave IT support resources, and so remote support will be undertaken. However, therewill be occasions when national and international travel will be necessary whenon-site support is required;

  8. Display a ‘safety first’attitude in line with an interdependent health and safety culture, promotepositive health and safety, raise safety issues through the appropriatechannels and adhere to Golder health and safety policies and procedures;

  9. Act in the spirit of Golder’svalues and do not misinterpret their meaning. Adhere to the Code of Conduct atall times and raise concerns as appropriate. Regularly familiarise self withthe Code of Conduct and how it is applicable to own role/position withinGolder; and;

  10. Ensure actions and behavioursare aligned to Golder’s Equality Policy at all times.This job description describes the principalpurpose and main elements of the role.It is a guide to the nature of the main duties as they currently existbut it is not intended as a wholly comprehensive or permanent schedule oftasks. The post holder is expected towork flexibly and respond positively to changing business needs.

Skills and Qualifications

Essential

  1. Educated to high school level, with a recognised qualification in at least one subject of a scientific or technical nature, ideally computer studies (or equivalent);

  2. A minimum of 3 years in an IT support role, ideally end-user focussed, and within the engineering consultancy industry

  3. Excellent knowledge of end-user computer hardware, including workstations, monitors, notebooks/laptops, printers and peripherals;

  4. Excellent knowledge of the Microsoft Windows operating system, common applications, specifically Microsoft Office 365, and other popular computer software;

  5. Experience of Incident management using a recognised ticketing system;

  6. Excellent troubleshooting skills;

  7. Self-motivated and focussed, able to work independently;

  8. Experience of working in a remotely managed and structured, team-orientated, collaborative environment;

  9. Excellent communication skills, both written and verbal;

  10. Good attention to detail;

  11. Analytical, problem-solving approach;

  12. Full driving licence; and

  13. Willingness and ability to travel, and potentially internationally.

Desirable

  1. A good understanding of computer networks;

  2. A good understanding of Microsoft Server Operating Systems;

  3. Previous experience supporting Engineering applications (Bentley, Autodesk, ESRI)

  4. An understanding of ITIL Service Management, and;

  5. Additional language skills.

Competencies

  1. Ownership attitude: cares, takes pride in their work, takes ownership of assigned tasks and role;

  2. Shows initiative: proactively does more than expected, looks beyond assigned tasks;

  3. Enthusiastic: positive, eager, wants to get involved;

  4. Learning and growth: desire for continuous improvement and contribution, takes feedback well, wants to learn and improve;

  5. Willing to ask questions: wants to understand our business;

  6. Versatile / flexible: willing to try different things;

  7. Good communication: strong written and verbal communication, clearly expresses their ideas;

  8. Detail and quality focus: has a high standard of care in all they do, takes pride in their work, pays attention to detail;

  9. Good judgement: confidence to ask questions, knows when to and is willing to ask for help, knows their limits

  10. Organisation: ability to prioritise time and demands, juggle multiple tasks; and

  11. Work ethic: diligent and hard working - prefers a challenging environment

Your benefits at Golder will include:

  1. Competitive flexible benefits and remuneration packages.

  2. Private health care.

  3. Option to purchase shares within an employee owned structure.

  4. On the job training, mentoring and coaching.

Renowned for technical excellence, Golder is a leading, global employee-owned engineering and consulting firm with over a half century of successful service to its clients. With over 165 offices in over 40 countries, Golder’s 6,500 professionals are driven by a passion to deliver results, offering unique specialized skills to address the ever-evolving challenges that earth, environment and energy present to clients across the infrastructure, mining, oil and gas, manufacturing and power sectors.

To learn more about our company and culture click here to view The Promise of Golder at https://vimeo.com/252065645 video. We invite you to join our LinkedIn community where you can stay in touch of our latest news and the roles we are recruiting for in Latam and the world.

Golder is committed to providing equitable treatment and equal opportunity to all individuals. As such, Golder will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request (Law 20.422)

Title: Desktop Support Analyst

Location: CHL-LAS CONDES

Requisition ID: 20000157

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