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Golder Associates Onsite IT Support Technician in West Perth, Australia

At Golder, we thrive on challenges.

Golder is not just a place to work, it is a promise of a living, dynamic environment where people collaborate, innovate, build enduring relationships, excel, and grow professionally in a strong culture of ownership.

Golder has a new opportunity for an Onsite IT Support Technician who will be joining our BIS Team on a 12 month fixed term full-time contract with a view to extend beyond. You will be involved in the deliver of IT support services within our Perth office .

Key duties and responsibilities include:

  • Image new & used computers and migrate user if required

  • Workwith our procurement officer to manage IT consumable stock for specific offices

  • Provide hands on supportwithin the office for the Golder Helpdesk & offshore IT support teams

  • Investigate, diagnose and resolve IT hardware and desktopsoftware incidents that can’t be addressed remotely

  • Educate staff how to use our IT support services. Demonstrate how to log their own IT supportrequests using the ServiceNow self-service portal.

  • If requested to provide IT support for an incident thatcan be actioned remotely, inform requestee of our IT support model and referthem to the helpdesk or the appropriate offshore technical team.

  • Log all IT support requests in ServiceNow incidentmanagement system.

  • Provide guidance to staff how to get the most out of ouroffice productivity applications; Office 365, SharePoint project sites,OneDrive for business, Skype for business, Outlook, SCCM software centre

  • Keep stakeholders informed of incidents & manage theirexpectations.

  • Coordinate access to IT equipment racks when third-partytechnicians visit site.

  • Assist with the IT induction of new staff

  • Understanding of AV Systems and the provision of guidance howto use meeting room AV equipment

  • Keep the office informed of up-coming IT activities. Act as a voice for the BIS team in youroffice

  • Management of IT Assets and Documented disposal of Assetsat the end of their life

Skills, Qualifications, and Experience

  • Diploma or bachelor’s degree in an informationtechnology preferred

  • Appropriate technical certifications.Microsoft desktop support specialist or MicrosoftMCSA in Windows 7 or 10 or Office 365 or Windows server.

  • 3 years desktop/onsite technicalsupport experience for corporate user bases of 100 staff

  • Able to work well under pressure, prioritisesupport requests & work autonomously

  • Good knowledge of Windows client operatingsystems, Windows 7 & Windows 10.

  • Experience supporting Office 365applications

  • Strong customer service focus withgood communication and listening skill

  • Excellent problem-solving skills

  • Mustbe an Australian Citizen or Permanent resident holder to apply

Your benefits at Golder will include:

  • Competitive benefits and remunerationpackages

  • Option to purchase shares in Golder

  • Employee owned structure - own thebusiness, own the result

  • Deepen your expertise in a dynamicwork environment

  • Innovative and collaborativemultidisciplinary projects

  • On the job training, mentoring andcoaching

  • Global projects and travelopportunities

Renowned for technical excellence, Golder is a leading, global employee-owned engineering and consulting firm with over a half century of successful service to its clients. With over 165 offices in over 30 countries, Golder’s 6,500 professionals are driven by a passion to deliver results, offering unique specialized skills to address the ever-evolving challenges that earth, environment and energy present to clients across the infrastructure, mining, oil and gas, manufacturing and power sectors.

At Golder, we care about our people – we operate with integrity and embrace diversity. Our ownership structure affords us the opportunity to invest in our careers and take pride in something we truly own.

All qualified applicants are encouraged to apply for this role.

Please note: Golder does not accept unsolicited resumes from recruiters or employment agencies.

Title: Onsite IT Support Technician

Location: AUS-West Perth

Requisition ID: 19001042

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